NAKATUMBLE'S GUIDE TO ALL YOU NEED TO KNOW AND MORE!

FAQ

Welcome to our FAQ page! We're excited to help you make the most of your visit to Vanuatu. Here, you'll find quick answers to common questions and tips to ensure your trip is unforgettable. If you need more info, just let us know—we’re here to make your experience amazing!

Whether you’re into surfing, paddleboarding, snorkelling, or exploring the shoreline, there’s plenty of adventure to be had. We also offer a range of additional experiences to enhance your stay, so be sure to check out our Tours & Experiences page for more details.
There’s plenty for children to enjoy at Nakatumble, from splashing in the pool and snorkelling in the sea to exploring our extensive gardens - often with their favourite furry friend in tow. However, we know that kids sometimes need a little extra care. We make it easy for families with babies by providing a crib, blanket, washable play mats, a microwave, and a fridge for snacks. We also have a stroller and car seat available, and we're happy to wash cloth nappies for you.

All you need to bring is their favourite toy, bottle, some clothes… oh, and the baby too!

Our nannies are available from 7 AM to 9 PM daily, with evening bookings also available so you can relax and enjoy your getaway. You can read more about our nanny service here.
Indulge in a variety of massage options tailored to your needs, from soothing treatments to invigorating scrubs. Whether you prefer solo sessions or want to enjoy a massage with friends or a partner. Booking is easy - book in advance or simply send us a quick WhatsApp message during your stay and we can make it happen. Visit our Massage & Yoga page to learn more!
In Vanuatu, the standard plug type is I, featuring three flat pins arranged in a triangular pattern. The country operates on a 230V supply voltage and 50Hz frequency, which is compatible with the plugs used in Australia and New Zealand. If you're visiting from either of these countries, you won’t need an adapter for your devices.

We recommend bringing visitors from other countries a power converter or adapter to ensure you can easily charge your electronics. Be sure to check your device’s voltage requirements and the necessary plug type for a hassle-free experience.

If you have any questions or need assistance with your power needs during your stay, don’t hesitate to reach out to our friendly staff. We're here to ensure your stay is as comfortable as possible!
Driving in Vanuatu is a fantastic way to experience the islands' breathtaking landscapes and vibrant culture. While renting a car allows for independent exploration, there's a unique and rewarding alternative that benefits both you and the local community: hiring a local driver.

If you do choose to rent a car, several companies can assist you with reservations and insurance, and this is especially important as many roads are unsealed and there are many potholes to navigate, along with minimal roadside signage, and did we mention we drive on the opposite side of the road to NZ and Australia!

By opting for a local driver and van from a reputable business, you're not only enjoying a seamless travel experience but also supporting the Vanuatu economy. Your choice helps local entrepreneurs thrive and creates job opportunities for residents, making a positive impact on the community.

A local driver offers more than just transportation; they provide a personalised journey. With their expertise, you can enjoy a day tailored to your interests, whether you’re seeking hidden gems, cultural sites, or family-friendly activities. Your driver’s local knowledge will help you uncover the best that Vanuatu has to offer.
At Nakatumble, we believe that dining is an essential part of your experience. Our fully equipped and stocked commercial kitchen allows us to cater to all dietary needs and preferences, from allergies to specific cuisine requests.

Just give us a heads-up, and our talented private chef will craft delicious meals tailored just for you. Indulge in a culinary journey featuring dishes from around the world - savour fresh sashimi, crispy tempura, homemade pasta, and delightful local dishes, alongside Spanish and other international favourites.

We take pride in our generous portion sizes to ensure you’re fully satisfied. Our current dining rates are as follows: lunch is 2,000 Vatu and dinner is 3,500 Vatu. Best of all, children under 12 dine free when accompanied by their parents!

While we don’t have a fixed menu, you can refer to our menu guide for a taste of what we offer.

We can’t wait to welcome you to a truly memorable dining experience!
Enjoy a selection of complimentary self-serve snacks, including an assortment of nuts, candy, popcorn, and our delicious homemade fruit and yogurt popsicles. Perfect for a quick treat or a refreshing pick-me-up during your stay!

We encourage you to bring unopened snack items from overseas, especially if you have severe allergies, as options in Vanuatu may be limited.
At Nakatumble, we recognise that food allergies and intolerances are a significant concern, with one in five Australians affected. We understand that special dietary requirements are nearly a certainty for many of our guests. Whether your restrictions are based on health, religious, or ethical beliefs, we are committed to ensuring that everyone feels fully catered to. Whether you are kosher, vegan, vegetarian, or have allergies or intolerances to gluten, dairy, eggs, and more, we are here to accommodate your needs.

We cater to all allergies and dietary preferences, but we kindly ask for advance notice. In some cases, we may recommend bringing specific items from overseas, as options here can be limited and we understand that brand preferences are important. For instance, if you prefer a particular soy milk, please feel free to bring it along. However, if you enjoy oat milk, we can prepare that fresh for you during your stay. We encourage you to bring snacks, especially for children who may have particular preferences. If you are lactose intolerant or gluten-free, please consider bringing your preferred brand, as those options may be harder to find here. Read more on our Dining & Drinks page.
To ensure a comfortable and enjoyable experience, here are some common helpful packing tips, but to learn more you can read our article on what to pack for your holiday at Nakatumble here:
Sunscreen: Please bring reef-safe sunscreen to protect both your skin and our beautiful marine environment.
Sun Protection: A sun rashie or swim shirt is highly recommended for extra sun protection.
Donations/Gifts: If you wish to share a piece of your home, consider bringing small gifts or donations for the local community. You can read more in our article on The Joy of Giving Back in Vanuatu
Clothing: Pack light—loose-fitting clothes are ideal, as we provide daily laundry service. Heels are unnecessary; comfortable footwear is best for exploring!
Hair Dryer: There’s no need to bring your own hair dryer; we have them available for your convenience.
For Babies:
• Bring enough diapers and formula, as these can be hard to find locally.
• If breastfeeding, you’re welcome to bring frozen milk; we have space to store it.
• If using cloth nappies, we can accommodate that—just be sure to bring swimming ones as well.

Driving in Vanuatu is a fantastic way to experience the islands' breathtaking landscapes and vibrant culture. While renting a car allows for independent exploration, there's a unique and rewarding alternative that benefits both you and the local community: hiring a local driver.

If you do choose to rent a car, several companies can assist you with reservations and insurance, and this is especially important as many roads are unsealed and there are many potholes to navigate, along with minimal roadside signage, and did we mention we drive on the opposite side of the road to NZ and Australia!

By opting for a local driver and van from a reputable business, you're not only enjoying a seamless travel experience but also supporting the Vanuatu economy. Your choice helps local entrepreneurs thrive and creates job opportunities for residents, making a positive impact on the community.

A local driver offers more than just transportation; they provide a personalised journey. With their expertise, you can enjoy a day tailored to your interests, whether you’re seeking hidden gems, cultural sites, or family-friendly activities. Your driver’s local knowledge will help you uncover the best that Vanuatu has to offer.
At Nakatumble, you'll likely find that our dining options are so delightful that you won’t want to venture elsewhere. However, when you're ready to explore local cuisine, we’re here to assist!

We can recommend restaurants that match your culinary preferences, organise transportation, and handle table bookings for you. Plus, we’ll share tips on must-try dishes to ensure you have an exceptional dining experience.

*Photo: Au Fare Restaurant & Bar
Discover the Best of Efate: Top 10 Must-Do Experiences Dive into the vibrant culture of Efate with our top ten activities that promise unforgettable memories!

Start your adventure with the Mele Beach Fireshow on Friday nights at the iconic Beach Bar, where the captivating fire dancers will leave you spellbound.

Then, cool off in the Blue Lagoon, a stunning oasis perfect for swimming. Don’t miss the handicraft and food markets—a feast for the senses where you can shop for unique souvenirs and savour local delicacies.

For thrill-seekers, experience the adrenaline rush of ziplining through lush canopies, including a breathtaking walk on the sky bridge.

Venture to the northern point of the island to enjoy the scenic beauty of Top Rock or take a short trip to Pele Island for pristine beaches. Immerse yourself in the local culture by visiting a village or school, where you can connect with the community.

For a bit of adventure, hop on an all-terrain buggy for a wild ride, or explore the island on horseback for a unique perspective. Don’t forget to stop by the 83 Island Distillery for a taste of local spirits and a behind-the-scenes look at the distillation process.

If you’re traveling with kids, the Sunday afternoon circus show at the Beach Bar is a must-see, filled with laughter and excitement. For more information on these activities see our Tours & Experiences page and you can even book your experiences direct with Nakatumble, making it even easier to relax and enjoy your holiday.
Absolutely! Staying just outside of Port Vila is a fantastic choice for your Vanuatu getaway.

Most of the top activities are located beyond the town, so whether you're heading to the Mele Beach Fireshow, Blue Lagoon, or horse riding, a short drive is often required.

Choosing accommodation like Nakatumble allows you to enjoy a more relaxed atmosphere, complete with stunning swimming options right at your doorstep.

You’ll benefit from the tranquillity of nature while still being conveniently close to all the adventures Efate has to offer!
Personal safety is always a priority when traveling, and Vanuatu is no exception.

While the locals are incredibly friendly and welcoming, it’s wise to stay aware of your surroundings and take precautions with your belongings.

Avoid flaunting valuables, and consider leaving your most cherished jewelry at home. It's best not to carry all your cash with you - take advantage of the safe available on-site at Nakatumble for guests peace of mind.

Being a mindful traveler not only enhances your experience but also contributes to a safe and enjoyable stay for everyone.

Vanuatu is a stunning Y-shaped archipelago made up of 83 islands, with the vibrant capital, Port Vila, located on Efate. The next most developed island is Santo, while Tanna is home to an active volcano, alongside another on Ambrym. At times there is transportation options, including private planes and ferries, that we might be able to help arrange visits to these outer islands in our beautiful nation.

Located about 800 km west of Fiji and 1,770 km east of Australia, Vanuatu is surprisingly closer to Australia then to Fiji, with a 2.5-hour flight from Brisbane, Australia! With a population of 300,000 and visiting tourist numbers of around 80,000 a year, this paradise offers a more intimate experience than some of our Pacific island neighbours, allowing you to discover hidden gems and sometimes feeling like you have them all to yourself.

The islands boast a rich culinary heritage influenced by French and Asian flavours, with exceptional quality produce from beef to fresh fish and vegetables, making dining an unforgettable experience. And with English, French, and Bislama (Pidgin English) as the main languages, you’ll find communication easy during your stay!

And for those keen to learn some Bislama before your arrival or during your stay . Here is a handy Bislama Guide.